Forms & FAQ

Forms

FAQ

Q: What if my child cannot attend camp due to illness, vacation or other reason?
A: If your child will be absent, please call (510) 665-3271 and leave a message stating your child's name, camp, and date of absence. No refunds are provided for missed days due to illness.

Q: Does the Y provide snack or lunches for my camper?
A: No, please pack 2 large snacks and a healthy lunch for your camper.

Q: How will I know what activities are planned each week for camp?
A: Weekly calendars are available at the YMCA’s Welcome Desk, or at the sign in/out desk at camp.

Q: What if I need to cancel a camp session that my child is registered for?
A: It is the YMCA’s policy that camp deposits are non-refundable and non-transferable. Cancellations must be in writing. Cancellations requests received at least one full business week prior to the cancelled week will receive a refund minus the $25 deposit. The refund will be in the form of a system credit/credit card refund or check refund. In order to process a check refund, an additional fee of $25 will be charged.

Q: Can I visit my child at camp when I have free time?
A: The YMCA has an open door policy for parental visits at all camps. If you plan to visit, please check-in with the YMCA staff to acknowledge your arrival. We ask that you be sensitive to the activity-taking place so as not to disrupt the camp curriculum.

Q: Does the YMCA accept donations for camp activities?
A: Yes! Items such as board games, some sporting equipment, hand sanitizer, tissues and supplies for arts and crafts are welcome. Before donating, please consult with the YMCA Camp staff for immediate needs or specific criteria based on volume or types of donations needed. Donations are also accepted for camper scholarships. If you are able to help, please contact Tpfeifer@ymcaeastbay.org

Q: Where is the lost and found area for my child’s camp?
A: A lost and found container is available at each camp location for all misplaced items found throughout the day and not claimed by their rightful owner. Please mark your child’s belongings with his or her name prior to the start of camp. The YMCA is not responsible for lost or stolen items.

Q: What if my child gets ill or injured while at camp?
A: If your child does not feel well for an extended period of time, camp staff will contact you to come pick-up your child. Injuries will be promptly communicated once proper First Aid is administered. A parent/guardian will be contacted immediately for any severe injuries requiring professional medical attention. If a parent/guardian cannot be reached, medical treatment will be sought under advisement of the Camp Head Leader.

Q: How do I contact YMCA staff during the day?
A: For non-urgent communication, you may leave a voicemail message at (510) 665-3271. This voicemail is checked periodically throughout the day. For urgent communication regarding a specific camp, please see the weekly calendar and information sheet for the appropriate phone number for your child's camp.