Open Positions

Description

Hilltop Family YMCA Job Announcement 
Job Title: Membership Sales and Service RepresentativePay Rate: $10.00/hour
Hours: 10-15 hours per week (*5-hour Sunday shift required)
 
Job Summary: Enthusiastically and effectively promote the YMCA to current and prospective members and sell memberships.  Successful candidate will exhibit exceptional skills in the areas of customer service, problem-solving, and membership sales.
 
Primary Job Duties:  The key metric for this position is the growth of the membership base, an increase in overall retention rate of members and the reduction of cancellations.
•          Will implement mission selling program to increase engagement of all members.
•          Provide exceptional customer service at the front desk “Welcome Center”. Strengthen relationships with current members. Effectively resolve member concerns and complaints.
•          Assist branch staff in resolving issues with members throughout the branch. Assist other staff in providing highest quality customer service by problem solving effectively as a member of the branch team.
•          Will conduct quality interview tours with potential members as needed. Ensure EVERY prospective member receives a personalized tour based on their individual interests and needs. Promote and embody the mission of the YMCA, communicating the aspects of the YMCA that differentiate us from our competitors.   Report on number of tours conducted daily.
•          Timely and accurately completion of all paperwork and data entry for interview tours, membership and program sales.
•         Assist in completing sales as needed to close new members at a rate of 60% or greater. Track closing and follow-up rates with a goal of reaching 75% branch closing rate overall.
•          Handle all monetary transactions according to protocols to ensure “batches” balance with transactions.
•          Attend trainings and bi-monthly staff meetings to increase job performance.
 
Qualifications:•          High School Diploma, or GED, some college preferred.
2 years experience in customer service/sales environment, YMCA experience preferred.
•          Ability to effectively interact with potential members in a professional manner. Can problem solve independently, demonstrating exceptional judgment and advanced people skills.
•          Excellent phone skills.
•          Excellent communication and interpersonal skills, including listening, tact, and resiliency.
•          Excellent customer relations skills demonstrating service orientation and responsiveness to individuals.
•          Knowledge of marketing and sales techniques.
•          Ability to work independently as well as a part of a team, handling daily and weekly tasks.
•          Experience working with a diverse customer base. Demonstrate problem solving skills
 
Physical Requirements:•          Ability to stand at Welcome Center for a period of several hours.
•          Ability to give tours of the facility.
 
Please submit hard copy of resume and completed YMCA Employment Application to Sarah Weems, Membership Director, Hilltop YMCA. Email questions to sweems@ymcaeastbay.org.

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