Open Positions
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Position: Membership Team Member
Date: Dec 31, 2011
Classification: P/T
Date: Dec 31, 2011
Classification: P/T
Description
Membership Team Member : Part Time, non-exempt
Supervisor: Director of Membership and Marketing
Supervisor: Director of Membership and Marketing
Compensation: $10.50-$12.50/hour
The Downtown Oakland YMCA is offering exciting and fun positions at their facility. The candidate will enthusiastically and effectively promote the YMCA in general and membership in particular to prospective members. Must have a proven track record of success in reliability, professionalism, self motivation, and providing quality customer service. This candidate also shares our excitement about demonstrating and articulating the “mission of the YMCA.” The successful candidate will thrive in a competitive environment that is designed to coach the best performance out of each employee. Of primary importance is the ability to successfully complete sales and follow a system of tracking results.
The Downtown Oakland YMCA is offering exciting and fun positions at their facility. The candidate will enthusiastically and effectively promote the YMCA in general and membership in particular to prospective members. Must have a proven track record of success in reliability, professionalism, self motivation, and providing quality customer service. This candidate also shares our excitement about demonstrating and articulating the “mission of the YMCA.” The successful candidate will thrive in a competitive environment that is designed to coach the best performance out of each employee. Of primary importance is the ability to successfully complete sales and follow a system of tracking results.
Essential Job Duties
The key metric for this position is the growth of the membership base, an increase in overall retention rate of members and the reduction of cancellations.
The key metric for this position is the growth of the membership base, an increase in overall retention rate of members and the reduction of cancellations.
1. Will implement mission selling program to increase engagement of all members.
2. Provide exceptional customer service at the front desk “Welcome Center”. Strengthen relationships with current members. Effectively resolve member concerns and complaints.
3. Assist branch staff in resolving issues with members throughout the branch. Assist other staff in providing highest quality customer service by problem solving effectively as a member of the branch team.
4. Will conduct quality interview tours with potential members as needed. Ensure EVERY prospective member receives a personalized tour based on their individual interests and needs. Promote and embody the mission of the YMCA, communicating the aspects of the YMCA that differentiate us from our competitors. Report on number of tours conducted daily.
5. Timely and accurately completion of all paperwork and data entry for interview tours, membership and program sales.
6. Assist in completing sales as needed to close new members at a rate of 60% or greater. Track closing and follow-up rates with a goal of reaching 75% branch closing rate overall.
7. Handle all monetary transactions according to protocols to ensure “batches” balance with transactions.
8. Attend trainings and bi-monthly staff meetings to increase job performance.
Qualifications:
1. High School Diploma or GED required; college degree preferred.
2. 2 years experience in customer service/sales environment, YMCA experience preferred.
3. Ability to effectively interact with potential members in a professional manner. Can problem solve independently, demonstrating exceptional judgment and advanced people skills.
4. Excellent phone skills.
5. Excellent communication and interpersonal skills, including listening, tact, and resiliency.
6. Excellent customer relations skills demonstrating service orientation and responsiveness to individuals.
7. Knowledge of marketing and sales techniques.
8. Ability to work independently as well as a part of a team, handling daily and weekly tasks.
9. Experience working with a diverse customer base. Demonstrate problem solving skills
10. Ability to learn computer programs.
Physical Requirements
Ability to stand at Welcome Center for a period of several hours.
Ability to give tours of the facility.
If interested in the position, please send resume and a detailed cover letter of interest listing why you believe you are qualified for this position at our Y. Please list examples of your professionalism, your aptitude to learning different computer programs, your comfort with working on multiple tasks in a high stress environment and your commitment to working in a community based non-profit organization.
Please, no phone calls, drop-ins, or faxes- really. While we love your enthusiasm, due to the volume of applications and our limited resources, we will respond only to applicants we intend to interview. Please send cover letter, resume, and job application: